Infomation Impact of Microsoft basic authentication deprecation in Exchange Online and support for affected 海角社区products
海角社区has been made aware of Microsoft's decision to discontinue support for basic authentication for sending emails using the SMTP protocol in Exchange Online as of September 2025. Following this change, OAuth2.0 authentication will be required on applications and devices when using the SMTP protocol to send emails.
This notice explains which 海角社区product functions are affected by the deprecation and the planned schedule for OAuth2.0 authentication support.
1. Affected functions
After basic authentication is discontinued, an error will occur when sending emails using the following functions:
- Sending email using the scan function
- Sending internet fax
- Sending fax to an email address
- On-demand Email Notification (function that notifies machine status by email)
- Auto Email Notification (function that sends error notification to a designated administrator email address)
- Sending error notification when using Mail to Print
2. Ricoh's response to this change
Firmware supporting OAuth2.0 authentication will be made available starting July 2025. Please refer to section 3, “Supported models and OAuth2.0 authentication firmware schedule” for details.
If your device does not support automatic firmware updates or if automatic firmware updates is not enabled, then updates must be applied manually using the RICOH Firmware Update Tool. After the firmware is updated, you will also need to configure the authentication settings from Web Image Monitor. For detailed instructions, please refer to the document “Guide to set up OAuth2.0 authentication for sending Microsoft Exchange Online email” below.
Until firmware for OAuth2.0 authentication is available for your product, we recommend switching to methods that do not rely on email transition or using email services other than Exchange Online.
3. Supported models and OAuth2.0 authentication firmware schedule
| Category | Product/Model | Update Available |
|---|---|---|
| Color MFP | IM C6510/8010 | Mid-August |
| IM C6500/8000 | Mid-August | |
| IM C7010 | Early July | |
| IM C3010SD/C3510SD/C4510SD/C6010SD | Late July | |
| IM C2010/C2510/C2510J/C3010/C3510/C3519J/C4510/C5510/C6010 | Early July | |
| IM C2000/C2500/C2509J/C3000/C3500/C3509J/C4500/C5500/C6000 | Mid-July | |
| IM C2501CE/C3501CE/C5501CE | Mid-August | |
| IM C530F/C530FB | Mid-August | |
| IM C401F/C401SRF | Early August | |
| IM C300/C300F/C400F/C400SRF/C400SRFG | Late July | |
| IM C320F | Late July | |
| IM CW2200 | Late August | |
| MP C6503/C8003 | Early July | |
| MP C2004ex/C2094exJ/C2504ex/C3004ex/C3504ex/C4504ex/C5504ex/C6004ex | Late July | |
| MP C4503/C5503/C6003 without Smart Operation Panel* | Late July | |
| MP C4503/C5503/C6003 with Smart Operation Panel* | Late July | |
| MP C3003/C3503 without Smart Operation Panel* | Mid-July | |
| MP C3003/C3503 with Smart Operation Panel* | Late July | |
| MP C2003/C2003Z/C2503/C2503Z without Smart Operation Panel* | Early August | |
| MP C2003/C2003Z/C2503/C2503Z with Smart Operation Panel* | Early August | |
| MP C501 | Late September | |
| MP C401/C401SR with Smart Operation Panel | Early September | |
| MP C401/C401SR without Smart Operation Panel | Mid-September | |
| MP C307/407 | Mid-July | |
| MP CW2201 | Late September | |
| SP C360SFNw | Mid-August | |
| IP CW2200 | Early October | |
| Monochrome MFP | IM 7000/8000/9000 | Mid-August |
| IM 2500/2509J/3000/3009J/3500/3509J/4000/5000/6000 | Mid-July | |
| IM 2702 | Early-August | |
| IM 550F/600F/600SRF/600SRFG | Late July | |
| IM 370/460/460FTL | Mid-August | |
| IM 350/IM 430 | Late July | |
| MP 6503/7503/9003 | Early August | |
| MP 2554/3054/3554/4054/5054/6054 without Smart Operation Panel* | Mid-August | |
| MP 2554/3054/3554/4054/5054/6054 with Smart Operation Panel* | Early September | |
| MP 2001/2501 | Late September | |
| MP 501/601 | Early August | |
| MP 402SPF | Late July | |
| MP 305+ | Mid-August | |
| Aficio MP6002/7502/9002 | Early September | |
| Aficio MP 301 | Mid-August | |
| MP W7100/8140 | Late September | |
| MP W6700 | Late September | |
| Color Printer | IP C8500 | Mid-August |
| P C600 | Mid-October | |
| P C375 | Early August | |
| SP C840DN/C842DN | Mid-October | |
| SP C360DNw | Mid-October | |
| SP C340DN/C342DN | Early October | |
| SP C333DN | Mid-October | |
| Monochrome Printer | SP 8400DN | Late September |
| SP 5300/5310 | Mid-October | |
| P 800/801 | Early October | |
| P 501 | Late September | |
| Production-Cutsheet | Pro C9200/C9210 | Early October |
| Pro 8400S/8410S/8420S | Mid-August | |
| Pro 8410/8420 | Mid-September | |
| Pro 8300S/8310S/8320S | Mid-August | |
| Pro 8310/8320 | Mid-October | |
| Pro C7200S/7210S/7200SX/7210SX | Mid-August | |
| Pro C7200/C7210/C7200X/C7210X | Mid-October | |
| Pro C5400S/5410S | Mid-August | |
| Pro C5400SL | Mid-August | |
| Pro C5300S/C5310S | Mid-August | |
| Pro C5300SL | Mid-August | |
| Pro C5200S/C5210S | Early July |
* Image of Smart Operation Panel
4. Important notes
- To send email using OAuth2.0 authentication, you must first update to a firmware version that supports OAuth2.0 authentication, then specify necessary settings from Web Image Monitor.
- To use OAuth2.0 authentication with the updated firmware, you must also specify an administrator email address. This email address will be used as the sender when sending email messages using the scanner function and when sending error notification emails. It will also be used as the "From" address for SMTP authentication when sending email.
5. Related information
- For information on how to configure printers and other devices to send email, please refer to the following information from Microsoft. The article also explains ways that you can send email without using SMTP authentication.
- For Microsoft's announcement on ending support for basic authentication for SMTP in Exchange Online, please refer to the link below.
6. 海角社区
Please contact your local 海角社区representative or dealer if you have any queries.
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*Company and product names are trademarks or registered trademarks of their respective companies.
|鈥傾bout Ricoh鈥億
海角社区is a leading provider of integrated digital services and print and imaging solutions designed to support digital transformation of workplaces, workspaces and optimize business performance.
Headquartered in Tokyo, Ricoh's global operation reaches customers in approximately 200 countries and regions, supported by cultivated knowledge, technologies, and organizational capabilities nurtured over its 85-year history. In the financial year ended March 2025, 海角社区Group had worldwide sales of 2,527 billion yen (approx. 16.8 billion USD).
It is Ricoh's mission and vision to empower individuals to find Fulfillment through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.
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