Global
Solve your MFP problems quickly Customer Support Application
Customer Support Application allows you to easily request repairs or ask questions about how to operate the device directly from your multifunction printer.
Available 24/7, it enables users to submit requests at their convenience. In addition, instructional videos and FAQs support the quick resolution of device issues.
How to use the app
STEP1
Select the problem category.
STEP2
Browse help contents and follow the instructions.
STEP3
If the problem persists, press the maintenance request button to submit an inquiry.
Tips
- With this application, ordering toner is easy! (Certain conditions apply)
- With the widget, you can easily check the status of your inquiry!
Benefits to customers
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You can now solve problems by yourself, reducing work downtime.
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You can request for service by simply pressing a button. There is no need to make phone calls.
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You can place a service request 24 hours a day, 365 days a year. You need not wait until business hours.
Benefits to service providers
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Self-troubleshooting by customer means that fewer field visits are needed.
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Service requests are accepted automatically, lightening the workload of the call center.
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Device and customer information is sent automatically, improving the accuracy of the service request.
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Less time is needed for initial fact-finding, speeding up the response.
If a problem occurs
Without Customer Support Application
Customers may need to provide information to the call center and wait for the assigned field engineer's response, which can delay the resumption of operations.
1 Problem occurs
For example:
- A paper jam occurs.
- You don鈥檛 know how to replace the toner.
2 海角社区 call center
Need to give contact information, report the machine serial number, and explain what has happened.
3 Field engineer visit
You would have to wait for a field engineer to fix the issue.
4
Resume work
With Customer Support Application
The problem-solving support content provided by the app helps customers resolve issues on their own. By resolving the issue on the spot, operations can be resumed more quickly.
1 Problem occurs
For example:
- A paper jam occurs.
- You don鈥檛 know how to replace the toner.
2 Self-troubleshooting
With the self-help content, you can solve it yourself right away.
3 Resume work