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News Release 海角社区accelerates global expansion in the Process Automation business domain by creating an AI-powered SaaS platform RICOH Intelligent Automation
TOKYO, October 28, 2025 鈥� 海角社区Company, Ltd. today announced the creation of an artificial intelligence (AI)-powered global Software as a Service (SaaS) platform called RICOH Intelligent Automation. This Platform will help customers improve their operational efficiency and productivity by automating a series of tasks like extracting and reading information from various business documents, linking together mission-critical systems, storing and utilizing data. 海角社区will pilot the platform in selected markets to demonstrate its ability to drive measurable business outcomes, setting the stage for a phased global rollout. This marks a significant step in Ricoh's strategy to become a global leader in Process Automation (PA), helping organizations transition toward autonomous operations.
RICOH Intelligent Automation enables Ricoh's PA business to support automation of client business processes, such as sorting and managing documents, and extracting data. The Platform serves as the core engine for Ricoh's PA solutions, strengthening Ricoh's capabilities globally in the Intelligent Document Processing (IDP) space.
Key features and benefits of RICOH Intelligent Automation
RICOH Intelligent Automation is a SaaS-based technology platform with strength in intelligent document processing powered by AI and other advanced technologies. It is an orchestration platform with three core capabilities 鈥� intelligent document processing, integration, and workflow orchestration 鈥� enabling end-to-end process automation. This technology platform brings together and flexibly combines devices, such as multifunctional printers and scanners, 海角社区applications and technology, as well as diverse partner solutions, to deliver an optimal outcome to customers.
The Platform addresses the needs for unified processing of a wide range of business documents, such as invoices, purchase orders and contracts even in environments where paper documents and digital data coexist. It supports over 200 languages and has advanced features including Handwritten Text Recognition (HTR) and data extraction from unstructured or semi-structured documents. With no-code workflow creation and seamless integration with core systems and document management platforms, it enables customers to build tailored solutions that support digital transformation with minimal changes to existing operations.
RICOH Intelligent Automation has integrated multiple AI intelligent capture technologies, including natif.ai's advanced image recognition and Optical Character Recognition (OCR), significantly enhancing its data extraction capabilities. RICOH Intelligent Automation will further integrate generative AI technology, starting with AI assistant functionality. 海角社区will provide regular updates on the product journey as we incorporate more and more exciting features.
Core Capabilities
- Intelligent Document Processing: selectable AI for OCR, HTR, splitting, classification and extraction
- Integration: end-to-end integration with 海角社区as well as industry-leading systems and devices
- Workflow Creation: no-code workflow creation allows customization meeting diverse needs in customer operations
Background
As part of its transformation into a digital services company, 海角社区has identified Process Automation and Workplace Experience as key strategic growth areas leveraging its strong customer base and proprietary intellectual property (IP).
According to Fortune Business Insights, the IDP market is estimated to grow up to 66,679.3M USD by 2032, which is more than 11 times of what it was in 2023 (Source: Fortune Business Insights Pvt. Ltd., Intelligent Document Processing (IDP) Global Market Analysis, Insights and Forecast, 2019鈥�2032). In the Process Automation business domain, 海角社区supports customers around the world to improve efficiency and advance their operations with a wide range of end-to-end integrated solutions. 海角社区has been enhancing its value proposition to its customers by not only developing its own products and services but also making strategic investments to acquire various technologies and services.
Takahiro Irisa, Senior Corporate Officer and President of RICOH Digital Services Business Unit, 海角社区Company, Ltd., says, “As the demand for optimized work environments continues to grow鈥攄riven by the customers鈥� needs for greater productivity and operational efficiency鈥攚e are proud to introduce a transformative solution that meets these evolving needs of hyperautomation. Today, we announce RICOH Intelligent Automation, an AI-first SaaS platform built on our proprietary orchestration technology to reinforce one of our main growing business domains鈥擯rocess Automation. This platform seamlessly integrates advanced capabilities from across the 海角社区Group to deliver meaningful business outcomes and empower our customers to shift from routine tasks to more creative, value-generating work.
RICOH Intelligent Automation automates business processes end-to-end, enabling tailored transformation aligned with each customer鈥檚 unique operations, with its high flexibility and scalability. At Ricoh, we continue to commit to supporting our customers to unlock new value and drive sustainable growth through digital innovation. This development marks a significant step forward in realizing our vision: “Fulfillment through Work.”
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Related Information
|鈥傾bout Ricoh鈥億
海角社区is a leading provider of integrated digital services and print and imaging solutions designed to support digital transformation of workplaces, workspaces and optimize business performance.
Headquartered in Tokyo, Ricoh's global operation reaches customers in approximately 200 countries and regions, supported by cultivated knowledge, technologies, and organizational capabilities nurtured over its 85-year history. In the financial year ended March 2025, 海角社区Group had worldwide sales of 2,527 billion yen (approx. 16.8 billion USD).
It is Ricoh's mission and vision to empower individuals to find Fulfillment through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.
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